Terms and Conditions

Brick Soul & Home (also referred to below as our "Terms of Service") Last updated: 

These Terms and Conditions ("Terms") govern your access to and use of www.bricksoulhome.ch (the "Site") and any order you place through it. The Site is operated by Brick Soul & Home ("we," "us," "our"), Langackerstrasse 3, 8952, Switzerland, and runs on the Shopify platform. By browsing the Site, creating an account, or placing an order, you ("you," "your") agree to these Terms. If you don't agree, please don't use the Site.

Eligibility

You must be at least 18 years old, or the age of majority where you live, and able to enter into a legally binding contract to place an order with us. By ordering, you confirm you meet these requirements.

Products, Descriptions & Pricing

• We describe products as accurately as we can, but colours, textures, and dimensions may vary slightly from photos — particularly for natural or handmade materials.

• Prices are shown in Swiss Francs (CHF)  and include Swiss VAT unless stated otherwise.

• We may correct pricing, description, or availability errors at any time, even after you've ordered. If this affects a paid order, we'll contact you before proceeding, and you're free to cancel for a full refund.

• We may change prices, discontinue products, or limit order quantities at our discretion; this doesn't affect orders we've already confirmed.

Placing an Order

• Order directly through the Site, or by emailing customersupport@bricksoulhome.ch .

• Placing an order is an offer to buy; a contract is formed only once we send you an order confirmation email.

• We may refuse or cancel an order — for example, for suspected fraud, a pricing or listing error, stock unavailability, or a breach of these Terms. If we cancel an order you've already paid for, you'll get a full refund.

Newsletter

By placing an order on our site, you automatically consent to enroll in our newsletter and receive store communications across various channels, including email and WhatsApp. You retain full control over your preferences and may opt out at any time by adjusting your account settings or clicking the unsubscribe link included at the bottom of our emails. Additionally, our Customer Service team is always available to assist you with updating your communication choices. 

Order Changes & Cancellations

If your order hasn't yet been processed for dispatch, contact customer support at customersupport@bricksoulhome.ch with your order details as soon as possible and we'll do our best to update or cancel it. Once an order has shipped, it can't be changed or cancelled this way — see Section 7 for damaged or defective items.

Payment

We accept Shop Pay, TWINT, PayPal, Apple Pay, Google Pay, and major credit/debit cards (VISA, Mastercard, Maestro, American Express). Payments are processed securely through Shopify and its payment partners — we never see or store your full card details.

• TWINT — scan the QR code at desktop checkout, or open the TWINT app / enter the 5-digit checkout code on mobile.

• PayPal, Apple Pay & Google Pay — protected by each provider's own buyer-protection and tokenisation systems; your financial details aren't shared with us.

• If we approve a voluntary cancellation before your order ships, we refund the full amount to your original payment method. Any foreign-exchange, cross-border, or currency-conversion fee charged by your card issuer is your responsibility and isn't refunded by us.

Shipping & Delivery

• Processing — orders are dispatched within 1–3 business days of confirmation; you'll get tracking by email once it ships.

• Small parcels are left in your letterbox or lower parcel compartment (Ablagefach).

• Bulky or heavy items are delivered curbside to the nearest street-accessible point; our carrier calls ahead so you're prepared.

• Missed deliveries — if a parcel doesn't fit your letterbox and you're out, the courier leaves a note. Use it to arrange a free redelivery or collect from a local pickup point, usually within 7 calendar days.

• Remote areas may carry a delivery surcharge, shown at checkout or communicated before your order is finalised.

• We're not able to offer direct pickup from our warehouse.

• Unclaimed packages — if a parcel is returned to us because it wasn't accepted or collected in time, the original shipping fee and any remote surcharge are forfeited, and we may deduct return-freight costs from any refund or store credit owed to you.

• Delivery windows are estimates, not guarantees. We're not responsible for delays caused by the carrier, customs, weather, or anything else outside our reasonable control (Section 13).

Inspection, Damage Claims & Returns

All sales are final — we don't offer returns, exchanges, or refunds for change-of-mind purchases. (Switzerland, unlike some other jurisdictions, doesn't require a general cooling-off period for online purchases, and our policy reflects that.) The exception is damage or defects on arrival:

• Inspect your parcel and note any visible damage on the receipt itself.

• Email customersupport@bricksoulhome.ch no later than 24 hours after delivery  with your order number and photos or video of the damage.

• Please retain all original packaging in the event you need to file a claim. You should only dispose of the packaging once you have received written confirmation from our support team. 

• If approved, we'll send a free replacement or repair; if neither is possible, we'll issue a full refund or store credit.

• Claims reported after the 24-hour deadline can't be honoured, so please check your order promptly.

• Please wait for our instructions before sending anything back — we'll confirm the return address and process once your claim is approved. (Approved returns currently go to: Brick Soul and Home, Langackerstrasse 3, 8952, Switzerland.)

• In the event that a product is received with transportation damage not documented by the customer and confirmed by the shipping company (in Proof Of Delivery), we reserve the right to charge the customer for return shipment costs. 

To help us promptly investigate carrier issues, please notify us of any visible transport damage within 24 hours of receiving your order. While missing this 24-hour window may limit your eligibility to submit a damage claim, it will not impact your statutory consumer rights. 

Warranty

• All products carry a 2-year limited warranty from the delivery date, covering manufacturing flaws, hidden defects, and material failure under normal use.

• It doesn't cover normal wear and tear, damage from misuse or accidents after delivery, unauthorised repairs or modifications, or minor cosmetic issues that don't affect function.

• In line with Swiss law (Art. 199/205 CO), our primary remedy for a valid claim is a free repair or a replacement of equal value, subject to availability. A cash refund or store credit applies only if both repair and replacement turn out to be impossible.

• To claim, email customersupport@bricksoulhome.ch with your order number, proof of purchase, a description of the defect, and photos or video.

• Nothing here limits any right you have under mandatory law that can't be excluded by agreement, including for fraud or gross negligence on our part.

Refunds

• Refunds to your original payment method take 5–10 business days; store credit is issued within 24–48 hours.

• Original shipping, delivery, installation/assembly, and payment-gateway fees are non-refundable, unless your entire order arrived damaged and can't be replaced.

• If only part of a multi-item order is damaged and can't be replaced, we calculate a pro-rated refund or credit for that item only.

Promotional Offers & Discount Codes 

Unless stated otherwise, promotional vouchers are strictly redeemable for products at bricksoulhome.ch and cannot be applied toward shipping fees or extra services. Each voucher is valid for a single transaction, cannot be combined with other discount codes or promotions, and holds no cash or gift card equivalency. Any unused balance on a voucher will not be refunded or converted to cash, nor can vouchers be retroactively applied to prior purchases or used on out-of-stock promotional items. Reselling any Brick Soul and Home voucher is prohibited without our express written consent. 

Intellectual Property

Everything on the Site — text, logos, product photography, graphics, and layout — belongs to us or our licensors and is protected by copyright and trademark law. You may view and print pages for personal, non-commercial use, but you may not otherwise copy, redistribute, or create derivative works from Site content without our written permission.

Acceptable Use

When using the Site, you agree not to:

• use it for any unlawful purpose or in a way that breaches these Terms;

• try to gain unauthorised access to the Site or other users' accounts;

• use bots, scrapers, or similar tools to extract data without our permission;

• interfere with the Site's security or normal operation; or

• upload or transmit viruses, malware, or other harmful code.

We may suspend or end your access to the Site if you breach this section.

Limitation of Liability

To the extent Swiss law allows, we're not liable for indirect, incidental, or consequential losses arising from your use of the Site or our products, and our total liability for any order is capped at the amount you paid for it. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be excluded under mandatory Swiss law, such as intentional misconduct or gross negligence (Art. 100 CO).

Force Majeure

We're not responsible for delays or failures caused by events beyond our reasonable control — including natural disasters, strikes, transport disruptions, customs hold-ups, or government action.

Third-Party Services & Links

The Site runs on Shopify and may link to third-party sites or use third-party services such as payment providers. We don't control and aren't responsible for third-party content, policies, or practices — check their own terms before relying on them.

Privacy

Our Privacy Policy explains how we collect, use, and protect your personal information, and forms part of these Terms. https://bricksoulhome.ch/policies/privacy-policy 

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for legal reasons. The current version is always posted here with its "Last updated" date. Continuing to use the Site after an update means you accept the revised Terms.

Governing Law & Jurisdiction

These Terms are governed by the substantive laws of Switzerland, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). Subject to any mandatory consumer-protection rights where you live, disputes will go before the competent courts of [insert city — likely Zürich, given your registered address; confirm the exact venue with your lawyer].

Severability & Entire Agreement

If any part of these Terms is found unenforceable, the rest continues to apply. Together with our Privacy Policy and any order confirmation, these Terms make up the entire agreement between you and us about the Site and your purchases.

Contact Us

Brick Soul & Home Langackerstrasse 3, 8952, Switzerland Email: customersupport@bricksoulhome.ch