Shipping policy

Delivery & Shipping Policy

Processing, Shipping & Handover

  • Dispatch Time: Orders are processed and dispatched within 1 to 3 business days following order confirmation.

  • Handover & Tracking: Once packed, parcels are sent directly via our courier. You will receive a confirmation email with your tracking details as soon as it ships.

  • Large Freight Items: Bulky or heavy items are delivered curbside to the nearest street-accessible spot.

Shipping Rates & Delivery Windows

We work hard to get your order to you quickly and in perfect condition!

  • Scheduling: While we cannot book an exact delivery date ahead of time, our carrier will call you prior to delivering large items so you are prepared.

  • Remote Surcharges: If you live in a remote or hard-to-reach area, extra shipping fees may apply to cover the additional transport. You will see these costs clearly listed at checkout, or we will contact you directly before finalizing your order.

Standard Delivery & If You Are Not Home

  • Small Parcels: Smaller items (e.g., pillow covers) are delivered directly to your letterbox or lower parcel compartment (Ablagefach).

  • Missed Deliveries: If you are not home to accept a direct delivery that doesn't fit in the mailbox, the courier will leave a note. You can use this note to book a free redelivery at your convenience or collect the package at your local pickup point (usually within 7 calendar days).

Inspection & Support

Please inspect your packages carefully and report any visible shipping damage directly on the receipt. If you find concealed defects or missing parts during assembly, please notify our customer service team immediately.

Self-Pickup & Order Inquiries

  • Self-Pickup: Please note that direct collection from our warehouse is unavailable.

  • Updates & Terms: Order status updates are available in the "My Account" section of our site. For further information regarding special accommodations and order policies, please consult our Terms and Conditions.

Unclaimed Packages

Parcels that are not accepted or collected within the carrier's designated timeframe will be returned to our warehouse. Original shipping fees and remote delivery surcharges are non-refundable. Any return freight charges incurred may be deducted from your final refund or store credit.