Refund policy

At Brick Soul and Home, we take great care in crafting and delivering quality products to your doorstep. Please review our policy details below before completing your purchase.

Returns and Damaged Items

Please note that all sales are final, and we do not accept returns or exchanges if you change your mind. Returns are only eligible if your product arrives damaged or defective upon arrival.

If your package suffers damage during delivery, we've got you covered:

Report It Fast: Send photos of the damage and your order number to customersupport@bricksoulhome.ch within 24 hours after delivery.
How We Resolve It: Once reviewed, we will send you a free replacement or repair the item. If we cannot replace or repair it, we will issue a full refund.

Important: Please inspect your order immediately upon arrival. Damage reported after the 24-hour deadline cannot be honored for a return or replacement.

Return address

Brick Soul and Home

Langackerstrasse 3

8952

Switzerland

Warranty & Defective Goods Policy

1. Scope of Coverage All products sold through our store are covered by a 2-year limited warranty starting from the date of delivery. This warranty applies strictly to manufacturing flaws, hidden defects, or material failure that prevents the product from functioning as intended under normal use.

This warranty does not cover:

Normal wear and tear over time
Damage caused by improper handling, misuse, neglect, or accidents after delivery
Products modified, altered, or repaired by unauthorized third parties
Aesthetic or minor imperfections that do not affect the product's functionality

2. Exclusive Remedies: Repair or Replacement In accordance with Swiss law (Art. 199/205 CO), we modify statutory default warranty rights. In the event of a valid warranty claim for a verified defect:

We reserve the primary right to provide a replacement unit of equal value and function (subject to stock availability) of the defective product at no cost to you.

Monetary refunds are strictly excluded for warranty claims. A refund or store credit will only be issued if both repair and replacement are proven to be physically or logistically impossible.

3. How to Submit a Warranty Claim If a manufacturing defect develops during the 2-year warranty period, please contact us at customersupport@bricksoulhome.ch with:

Your original order number and proof of purchase
A clear description of the defect
Photos or a short video demonstrating the issue

Once received, our team will review the claim and provide instructions on returning the item for inspection, repair, or exchange.

Refund Options & Terms

Eligibility for Refunds: Monetary refunds or store credits are issued only when an item arrives damaged or defective and we are unable to provide a replacement or repair. We do not offer refunds or store credit for change-of-mind purchases or unapproved returns.
Refund Options: If your claim is approved and a replacement/repair is not possible, you may choose between:

Original Payment Method: Refunded back to the account or card used at checkout (TWINT, credit card, PostFinance, bank transfer).
Store Credit: Issued as a digital store credit/discount code for your next purchase, sent directly to your email.

Processing Time: Approved refunds to original payment methods are processed within 5 to 10 business days (actual arrival depends on your bank provider). Store credits are issued within 24 to 48 hours of approval.
Shipping Fees: Original shipping costs are non-refundable unless the full order arrived damaged and cannot be replaced. If a return of the damaged item is required, we will provide a pre-paid shipping label.
Partial Order Claims: If only part of a multi-item order is damaged and unreplaceable, a pro-rated refund or store credit will be calculated strictly for that specific item.
Excluded Fees: Please note that fees paid for additional services are non-refundable. This includes: