Warranty

Warranty & Defective Goods Policy

1. Scope of Coverage All products sold through our store are covered by a 2-year limited warranty starting from the date of delivery. This warranty applies strictly to manufacturing flaws, hidden defects, or material failure that prevents the product from functioning as intended under normal use.

This warranty does not cover:

Normal wear and tear over time
Damage caused by improper handling, misuse, neglect, or accidents after delivery
Products modified, altered, or repaired by unauthorized third parties
Aesthetic or minor imperfections that do not affect the product's functionality

2. Exclusive Remedies: Repair or Replacement In accordance with Swiss law (Art. 199/205 CO), we modify statutory default warranty rights. In the event of a valid warranty claim for a verified defect:

We reserve the primary right to provide a replacement unit of equal value and function (subject to stock availability) of the defective product at no cost to you

Monetary refunds are strictly excluded for warranty claims. A refund or store credit will only be issued if both repair and replacement are proven to be physically or logistically impossible.

3. How to Submit a Warranty Claim If a manufacturing defect develops during the 2-year warranty period, please contact us at customersupport@bricksoulhome.ch with: